Lucknow, January 30th, 2026 – Xiaomi, the global technology leader, today announced a strategic expansion of its premium service center network in India. By launching centers in 15 new cities, the company marks the second phase of its ambitious plan to establish 100 premium service hubs nationwide. This expansion underscores Xiaomi’s “Value-for-Experience” strategy, focusing on accessible, reliable, and experience-driven after-sales ownership.
The latest rollout includes centers in Lucknow, Surat, and Visakhapatnam, following recent launches in Ludhiana and Indore. Xiaomi aims to have all 15 new locations operational by the end of Q1 2026.
Redefining After-Sales: More Than Just a Repair Hub
Xiaomi’s new-generation premium service centers are designed to move beyond traditional repairs. These centers serve as holistic experience hubs where transparency and speed are prioritized.
Key Features of the Premium Centers:
- Rapid Turnaround: 95% of devices are repaired and delivered within 24 hours.
- Product Interaction Zones: Dedicated areas for customers to explore and purchase the latest Xiaomi products.
- Sustainability Focus: Paperless operations and eco-friendly practices at every touchpoint.
- Standby Support: If a repair takes longer than two hours, customers are provided with standby handsets to ensure zero connectivity loss.
“Our first 10 centers proved that customers value reliable, experience-based support. As device lifecycles lengthen, our premium network ensures users get maximum value and longevity from their technology,” said Sudhin Mathur, Chief Operating Officer, Xiaomi India.
Inclusive Benefits and Community Initiatives
To make premium support more inclusive, Xiaomi has introduced specialized benefit programs for various consumer segments.
Exclusive Discounts and Offers:
- Lifetime Benefits: Defense personnel and persons with disabilities receive a lifetime waiver on service charges.
- Women’s Special: A 30-day exclusive service discount period dedicated to female customers.
- Limited-Time Deals: Up to 50% off on select spare parts and free screen protectors for eligible devices.
- Xiaomi Days: Every Wednesday, users can avail of free device health check-ups, professional cleaning, and software upgrades with zero labor charges for out-of-warranty repairs.
A Commitment to Quality and Reliability
As smartphone replacement cycles grow longer, Xiaomi is positioning itself as a long-term partner for its users. By combining high-quality engineering with robust software support and an accessible service network, the brand is fostering a sustainable ownership journey.
The success of this model is reflected in the data from 2025. With a repeat-visit rate of less than 1% and customer escalations dropping below 0.5%, the premium service model has already earned significant consumer trust. Every center is staffed by Xiaomi-certified experts who undergo rigorous training to maintain a gold standard in technical resolution.